HomeCustomer Support

Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A context menu will appear. It contains exhaustive information about all the actions that you can perform on the page in question. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of instructional videos illustrating how to work with our web hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, take a peek at our comprehensive FAQ database, which comprises questions asked by actual users and offers real solutions. We constantly update our FAQ database with new entries in an attempt to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24/7 and eager to help you with any problem. Each trouble ticket you send will be replied to in less than 60 minutes (the average support ticket response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 304687

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server statusTo check the status of your server if you think there is a problem, please go to: www.properstatus.com